Return & Refund Policy
At ACE Fire Preparedness LLC, we are dedicated to delivering products of the highest quality. We stand firmly behind the manufacturing of each item we offer, including our fire hoses. In the unlikely event that you need to return a product, please review the following guidelines:
Recognizing that customer satisfaction hinges on perceiving the quality and value of our products in line with their expectations, we emphasize our "no questions asked" 30 - day return policy—a policy that extends across our entire product spectrum. Acknowledging the intricate logistics and costs linked to shipping our substantial and valuable items, we do, however, kindly request that customers undertake the expense of return shipping.
In line with this policy, we appreciate your cooperation in returning any unused items within their original packaging. This proactive step guarantees eligibility for a comprehensive refund. Your contentment and peace of mind remain central to our commitment.
Returns: To be eligible for a return, the item must be in its original box and unused. We offer a thirty (30) day return policy for all our products. If the item meets these criteria, please follow the steps below:
Contact our customer service team within thirty (30) days of receiving your purchase to initiate the return process. You can reach us through our designated customer service channels.
Our customer service team will provide you with instructions on how to return the product. Please carefully follow these instructions to ensure a smooth return process.
Upon receiving the returned item, our team will inspect it to verify its condition and eligibility for a refund.
If the item meets the return criteria, we will proceed with the refund process.
Refunds: In the rare event that your fire hose experiences a manufacturing defect and breaks during use, we are pleased to offer a no-questions-asked return policy. You are eligible for a full replacement or a full refund, providing you with complete satisfaction and peace of mind.
Contact our customer service team as soon as possible to report the issue with your fire hose. We will guide you through the necessary steps to proceed with the return or refund.
Our customer service team will provide you with instructions on how to return the defective product. Please follow these instructions carefully to ensure a smooth return process.
Once we receive the returned item, our team will conduct a thorough inspection to confirm the manufacturing defect.
If the defect is verified, we will promptly process your replacement or issue a full refund, based on your preference.
The refund will be processed using the original payment method, and you will receive confirmation of the refund via email.
Please note the following:
- Shipping costs associated with the return of a non-defective item will be the responsibility of the customer.
- In the case of a manufacturing defect, we will cover the shipping costs for the return and replacement/refund.
- It is important to ensure that the returned item is properly packaged to prevent any damage during transit.
- Refunds may take several business days to process, depending on the payment method and financial institution involved.
At ACE Fire Preparedness, your satisfaction is our priority. We strive to exceed your expectations with our products and service. If you have any further questions or require assistance regarding returns or refunds, please reach out to our customer service team, and we will be glad to assist you.